How to Cancel Your Child Sponsorship with SAF International

We understand that circumstances change, and sometimes donors may need to end their sponsorship. Our Donor Relations Team is here to help you with the process.

How to Cancel Your Sponsorship

1. Email Us (Preferred Method)

   To cancel your sponsorship, email us at support@safinternational.org with the subject line: "Request to Cancel Sponsorship".

   Please include the following information in your email:

   • Your Full Name
   • Your Donor ID (if available)
   • The Child's Name or Sponsorship ID

   • A brief note indicating your intention to cancel.

     Our team will respond within 1-2 business days to confirm the cancellation or request any additional details.

2. Call Us (Alternate Method)

If you prefer to speak with someone directly, you can call our Donor Relations Team at 1-888-324-7454 during the following hours: Monday to Friday: 8:30 AM to 4:30 PM (PST)

Receive Confirmation

Whether you contact us via email or phone, you will receive a confirmation email from our team once your cancellation is processed.

Frequently Asked Questions

Q: Can I cancel my sponsorship online through my donor portal?

A: At this time, cancellations cannot be processed through our online portal. Please contact us via email at support@safinternational.org or by phone.

Q: Do I need to provide a reason for cancellation?

A: Sharing your reason is optional but greatly appreciated, as it helps us improve our donor experience and programs.

Q: Can I adjust my donation instead of canceling?

A: Absolutely! If financial constraints are the reason, we can help you adjust your donation amount. Please email us at support@safinternational.org to discuss options.

Q: Can I sponsor again in the future?

A: Yes! You’re always welcome to restart your sponsorship. Whether it’s the same child (if still available) or another, your continued support is always valued.

Sponsorship Cancelled by SAF International

If your sponsorship has been cancelled by us, it is likely because we were unable to process your payment. Here's what happens in such cases:

1. Failed Payment Notification:

   If a payment attempt fails, we will notify you via email and attempt to contact you by phone to update your payment information.

2. Follow-Up Attempts:

   We will make several attempts to reach you for updated payment details. If we are unable to get a response or process the payment after repeated efforts, your sponsorship will unfortunately be terminated.

3. Impact on Sponsorship:

   Once your sponsorship is terminated, the child you were supporting will become eligible for sponsorship by another donor.

How to Avoid Cancellation

To ensure your sponsorship continues uninterrupted, please keep your payment details up to date. You can update your information easily through your donor portal.

Restarting a Sponsorship

Unfortunately, we cannot reinstate a sponsorship once it has been cancelled. If you wish to become a sponsor again, you will need to start a new sponsorship.

Please note that there is no guarantee you will be able to sponsor the same child as before, as they may already have been matched with a new sponsor.

If you have any questions or need assistance with your payment details, feel free to contact us:

• Email: support@safinternational.org
• Phone: 1-888-324-7454 (Monday to Friday, 8:30 AM - 4:30 PM PST)

Thank you for your understanding and for supporting children in need!